Refund policy

Return and Refund Policy

Thank you for shopping with MyTeaStory! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and refund policy.

Returns

You may return any unopened and unused tea products within 30 days of receiving your order.

To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it.

Please contact our customer service team at in@myteastory.com.au before sending your return so we can guide you through the process.

Refunds

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original method of payment within 5-10 business days.

Shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@myteastory.com.au with your order number and a photo of the issue. We will arrange a replacement or refund at no extra cost to you.

If you have any questions about your order or our return policy, please don’t hesitate to reach out to us at info@myteastory.com.au. We’re here to help!